For All Wholesale Sales Return
RETURN & DAMAGE CLAIMS
1. What do I do if I want to return an item?
If you are not satisfied with your order, we are more than happy to assist with most or all of your return requests.
To file a claim on damaged or return items, please email: firstname.lastname@example.org for your return authorization (RA) Request.
Please include your Sales ID or Invoice No. in the subject line and the following information in the body:
2. How many days do I have to send in a return?
We advise all customers to check their goods immediately upon delivery in the event a style may be not as expected. All return claims should be made within 5 business days of receipt of goods.
Returned merchandise must be back to us within 1 week of approval date.
There is a 20% restocking fee for any unauthorized or overdue returns. Items should be unworn, unaltered, and unwashed with all tags.
3. I received my order, but have several damaged units. What should I do?
We advise all customers to check their goods immediately upon delivery in the event a style may be damaged. All damage claims should be made within 5 business days of receipt of goods.
Damaged merchandise must be back to us within 1 week of approval date.
There is a 20% restocking fee for any unauthorized or overdue damaged returns.
We request customers to keep all packages and include original manufacturers’ packaging and label. Items should be unworn, unaltered, and unwashed with all tags.
Further instructions will be advised by e-mail.
4. I returned an item. Do you do store credit or refund?
Most to all cases are issued as store credit.
All Sale Items and Clearance purchases are FINAL SALE and cannot be returned. Also, any item that is returned that is not approved will have a restocking fee, that is 25% of the item price.
For a Return Request, please send an email to: 2Sableclothing@gmail.com In this email, please include your First and Last name, Order Number, the item(s) you wish to return, and your reason for the return. We will respond back to you as soon as possible. Once our warehouse has received your item and has been checked in, we will issue you your refund.
We strongly recommend that you insure your return and get proof of delivery, in case your package gets lost in transit.
Please allow 2-3 weeks for your return to be received and processed.
Shipping and handling charges are not refundable.